You don’t want your building’s residents and visitors thinking about your elevators unless they work for a firm like Mitsubishi Electric. Elevators should be accessible with rides that are so safe and smooth that the average rider isn’t aware of how quickly they go between floors. Tenants expect elevators to function, and when they don’t, it’s an uncomfortable disruption. The occasional compliment is wonderful, but when it comes to vertical transit, no news tends to equal good news if you run a high-rise.
We obsess about giving riders nothing to report to property management in our line of work. Everything we do, from product conception to design, engineering, installation, proactive maintenance, and modernization, is focused on ensuring tenants’ safety, comfort, reliability, and convenience. The following are five pointers gleaned from our expertise to assist property managers in determining and controlling the total cost of owning and running lift part suppliers in high-rise buildings.
Tip 1: Calculate the expenses of callbacks in terms of maintenance, manhours, tenant satisfaction, and the reputation of your building.
Callbacks occur when an elevator fails to operate as intended, necessitating diagnosis and repair by maintenance personnel. Callbacks are a common source of hidden expenditures above projected monthly maintenance fees, whether they are triggered by a malfunction, user error, or vandalism.
You want to keep your costs predictable and transparent as a property manager. You’ll often be charged a chargeable callback fee if elevator doors are knocked off the track, keys fall down a shaft, or user error results in an entrapment. Aside from this unanticipated cost, property owners also pay for manhours spent repairing elevators. This might include time spent by building engineers and front-desk workers dealing with complaints. Furthermore, less outspoken tenants and visitors may not disclose problems to your team, but they may harm your building’s reputation by expressing annoyance and dissatisfaction in their professional and social networks.
Tip 2: There is a distinction to be made between industry standards and exceptional performance.
Modern elevators are safe, but some surpass industry dependability and performance norms. The current industry average for callbacks per elevator per year is around four. Consider how much money you may save by selecting elevator manufacturers and service suppliers who will limit calls to one per unit per year or less.
Tip 3: Make preventative maintenance a priority.
Low callback rates and expenses necessitate proactive, preventative upkeep. If you start with well-engineered elevators, you can’t go wrong, but regular and thorough maintenance can spot possible difficulties early or prevent them altogether. The best approach to keep your vertical transportation equipment reliable and extend its lifespan is to do frequent inspections, cleaning, lubrication, adjustment, and replacement of worn parts on a regular basis. Some of the industry’s biggest elevator manufacturers offer comprehensive preventative maintenance plans that can improve the reliability of third-party elevators as well as their own.
Preventative maintenance providers spend less time responding to unscheduled maintenance calls because their callback numbers are low. When opposed to providers with erratic schedules who hop from emergency to emergency, this allows them to devote more time to each property.
Tip #4: Use modernization initiatives to your advantage.
Elevators can last anywhere from 20 to 40 years, depending on the manufacturer and service provider. Even if your elevator has a longer-than-average service life, fundamental components like traction machines and control systems will eventually fail. You can update your elevator’s components with a modernization program from an elevator manufacturer or service provider before wear and tear cause unanticipated repair expenditures or equipment failures. Leading elevator manufacturers with lengthy product lifecycles can assist property owners in keeping their elevators up to date with innovative technology and product enhancements to satisfy growing standards, markets, and tenant expectations for safety, dependability, convenience, and comfort.
Tip 5: Keep up with current technologies to improve safety, automobile availability, and rider satisfaction.
Your renters have been more careful and cautious about how germs transmit since the onset of the COVID-19 pandemic. Elevator manufacturers have responded with solutions aimed at improving hygiene and reducing the number of vectors for infection that passengers must consider. To decrease the need to interact with elevator fixtures, these options include touchless hall panels and smartphone applications. You’ll want to talk to elevator consultants and service suppliers about your alternatives for touchless rider interfaces. Elevator consultants can also show you how destination dispatch systems for reducing travel and wait times, as well as variable-voltage, variable-frequency (VVVF) inverters, intelligent door systems, and active roller guides for precise movement and operation, can improve the rider experience and the performance of your elevator.